Questions to Ask Your Movers

You are about to move. You probably are excited about moving to a new place. You are also about to go through one of the most stressful experiences in your life: actual moving process.

You are going to entrust people whom you have never met with all of your personal belongings. How crazy is it?! Although it may sound scary, hiring a moving company instead of moving yourself is a smart choice. If you find the right movers, they actually may be able to take most of the stress associated with moving away from your shoulders.

There are no stupid questions: I bet you heard this numerous times from your teachers or professors. And this is not the time to be shy: these are the questions you have to ask the moving company you are planning on contracting to move you:

Are your movers licensed?
Are they insured?
Does your moving company charge by the piece, by hour, or give flat rates? (Hourly rate is the most common pricing structure for local moves; make sure they are real professionals and will work 60 minutes an hour with no unnecessary breaks. Flat rates, where allowed by state laws, work better for small moves. Make sure you provide a complete item list if you want a flat moving rate)
Do they have a minimum of hours? (Most of the movers will have a minimum which will range between 2 to 4 hours)
How do they charge after minimum hours: in 10, 15, 30 minute increments? In full-hour blocks? (15 minute increments is what you should be looking for)
Are there extra charges for large item moving, such as piano, TV sets, pools, spas? (It is pretty common to charge extra for unusual items)
When does the time start: when your mover leaves their facility, or just when they arrive at your location? (Look for a mover who charges from the time they start working at your place)
What additional charges there are? Do they charge for packing supplies? Gas? Arrival/destination charge?
Are moving rates higher on weekends and early/late in the day?
Is there a deposit required to secure a moving date and time?
What payment types does your moving company accept? (Credit cards, cash, money orders, checks, cashier's checks?)
Do they have their own movers, or hire day labor? (Avoid moving companies that use day labor!)
What training do they undergo?
Are your items insured during the move? What is the insurance coverage?
What is the cancellation and rescheduling policy? (You should always be able to reschedule or cancel within 72 hours, preferably 48 or 24. There should be no cancellation or rescheduling fees of any sort)
Who will be your contact person on the day of the move?
Does your mover have any moving advice to make the whole process easier and smoother?
Can they provide moving references?

All these questions should help you get familiar with moving companies' policies and give you an idea of what to expect on the move day. Also, it should help to eliminate shady movers from your potential mover list and contribute to your moving success.

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Milestone Relocation Announces $199 Small-Move Special

$199 Small-Move Special includes 2 professional movers with a moving truck, all the professional equipment and labor for up to 2 hours.

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Milestone Is to Create 40-90 Jobs in 2011

January 04, 2011 -- Milestone Relocation Solutions, a national household goods moving company, announced today of its plans to hire between 20 and 30 new crews in the states of Florida, Georgia and Washington DC in 2011.

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Milestone Relocation Solutions Launches a New Website

February 02, 2011 – Milestone Relocation Solutions™, a national household goods moving company, launches a new updated website, which is easier to navigate and allows moving customers to find relevant information quicker and easier.

We are commited to providing excellent overall moving experience to our customers. We have highly knowledgeable moving consultants to answer all your questions before your move; dispatchers that are available on your move day; and in case something goes wrong, we will always be here to address any issues that may have appeared.

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I just moved today and had to submit this review.Dave and Jamil were the best! I am extremely pleased and grateful to them and Milestone Relocation Solutions for such a pleasant, professional and inexpensive move! They were just phenomenal. If I decide to move again I will definitely request them again and I would recommend the company to family and friends. Thank you again for making my move absolutely hassle free! quotes

Susan M. - 2/25/2013

Milestone Relocation did an amazing job with my move last week. Move took under 3 hours and I haven't found any damages nor scratches on my walls or furniture. Price doesn't bite either - as a matter of fact, they have a really straight forward and no surprise price structure.

I will be recommending Milestone Relocation to my friends and relatives whenever they need speedy and friendly moving help.

Many thanks! quotes

Allie T. - 1/13/2013

Move went well. No damages to my stuff nor scratches on the walls in old and new houses.
Affordable too. Hard to beat Milestone's value. quotes

Jason Lamar - 12/07/2012

I used these guys for my recent move. It was a huge move, 5 people and 2 fully loaded trucks. Although I wasn't moving far, the volume alone made it a very complicated move. I wasn't too eager for a moving day to come.

Josh, Tom and Alex arrived on time, at 9am, which falls within 8-10am slot I reserved. They came fully prepared: the truck was loaded with blankets, wrap, dollies and other supplies and tools.

Everything was properly wrapped, my furniture was disassembled quite efficiently. When I saw them load the truck, I realized I was worrying for no reason: these guys were more than capable to handle my move professionally!

I am extremely satisfied with the services provided by Milestone Relocation Solutions, and couldn't be happier I trusted these guys with my move. Great price, excellent service, friendly office staff. What more can you ask for? quotes

Nicole J. - 09/29/2012

Jim, the guys you sent to move my furniture were great. They were polite, progressional, and concerned about the care of my items. GREAT JOB!! quotes

Heidi B. - 08/23/2012

Richard,
I just wanted to drop you a line to let you know that the move went excellently. The two movers you sent were great. They were fast, organized and completely professional. I would definitely recommend them to anyone who asks.
Thanks again,
Al quotes

Al D. - 08/20/2012

Richard,
Just wanted to thank you for a smooth move yesterday. The guys were great & very accomodating.
Thanks,
Joann quotes

Joan D. - 08/15/2012

My daughter needed to move for the 4th time in less than 15 months. I called milestone and was very happy to watch while the two man crew carried everything from the 3rd floor to the truck--no elevator. They had everything loaded promptly and unloaded even faster--the new apartment had an elevator. I was very satisfied and would use them for the next move. Thank you! Julie. quotes

Julie Jacobs - 07/30/2012

Rich,

Just wanted to let you know the move went well. Your staff worked hard, arrived on time, kept me in contact and got everything done timely.

Thanks. quotes

Harve S. - 06/13/2012

Moving is not easy and god help if the movers are rude or just unprofessional . I chose this company coz they provided me with the best rate and the day and time i wanted ...My whole moving was just awesome. Frank enough; there was no tension or hassle throughout my entire move.The crew was polite, very quick in their work, and they were very careful with my stuff ..the employees were the nicest movers I've met. quotes

Poonam G. - 04/15/2012

I requested same crew that moved me last time since I was really satisfied with the work Mike and Tommy did. However, I had to settle for John and Randy instead, but as it turned out, that made no difference. The move went as good as my previous one. I thought perhaps the first time I got lucky, but my second moving experience with Milestone proved they have really good crews. No matter what crew is assigned to your job, seems like one team will nail it down better than the other. THANK YOU. quotes

Paul Schmidt - 02/13/2012

It's my second successful move with this company. Just like last time, movers were amazing. Price was right too, considering the work that was done. Thank you again! quotes

Jessica Stuff - 09/05/2011